Frequently Asked Questions
- What is cell phone unlocking?
Wireless network carriers typically put a SIM restriction on your cell phone which prevents users from switching networks with their favorite phones. Cell phone unlocking removes the SIM lock attached to your phone and allows you to use your favorite cell phone or smart phone on your favorite networks. Cell phone unlocking also allows users to use international SIM cards when traveling, which reduces roaming charges to zero. Smart travelers use an unlocked cell phone, combined with an international prepaid SIM card, allowing them to virtually eliminate roaming fees.What is a SIM card?
A SIM (Subscriber Identity Module) card stores unique information on a 15 mm x 12 mm x 0.76mm chip. It will store information such as your phone number, the network carrier the SIM belongs to and can have advanced features such as storing contacts. SIM cards are used on all GSM networks and some HSPA networks such as Telus or Bell Mobility in Canada. Think of a SIM card as your cell phone’s passport.How can I find the IMEI of my handset?
IMEI (International Mobile Equipment Identity) is a 15- or 17-digit code that uniquely identifies mobile phone sets. The IMEI code can enable a GSM (Global System for Mobile communication) or UMTS (Universal Mobile Telecommunications Service) network to prevent a misplaced or stolen phone from initiating calls.
You can find the the IMEI of your phone by dialing *#06# on your phone and then the IMEI will be displayed on your screen ( around 15 or 17 digits).
You can look on the back of your phone, underneath the battery,because there is a small label with the IMEI of your phone ( around 15 or 17 digits).
Make certain to double-check the IMEI number closely when submitting it to our website. We cannot refund incorrect IMEI numbers.Can my cell phone be unlocked?
If your cell phone has a SIM card slot, it can be unlocked. You can find your SIM card slot by removing the battery of your phone and looking for something similar to the image on your left. Also, if it is listed on our website, we have tested and unlocked this device before.How do I know if my cell phone is already unlocked?
There are a couple ways to know if your cell phone is unlocked. The simplest way is to insert an activated unaccepted SIM card into your phone and to see if it picks up a signal. Some phones have built in methods to see if the phone is unlocked. For example, you can check to see if a BlackBerry is unlocked by navigating through some options.If I buy an unlock code, is it guaranteed to work?
All of our unlock codes are guaranteed to work as long the phone is not hard locked or has already been unlocked. If our unlock code does not work for any other reason, our 100% satisfaction guarantee will cover you. Please read through our terms and conditions on our 100% guarantee and refund policy.What are the advantages to unlocking my cell phone?
There are too many advantages to discuss in one page. We’ve summarized the three best advantages to unlocking your cell phone.
1.) You will be able to use your favorite cell phone without restriction on any GSM network carrier of your choice.
2.) You will no longer have to pay roaming fees by using your unlocked phone with an international prepaid SIM card when traveling.
3.) An unlocked cell phone retains a higher monetary value when reselling it than one that is locked to a single network carrier. After all, not everyone uses the same wireless network.Do I need any technical knowledge or skills to unlock my cell phone?
No! When our unlock codes are distributed to our customers, we provide detailed written unlocking instructions for all codes as well as video tutorials for others. It does not require you to take apart the phone, but simply navigate through some menus and enter your unlock code when prompted. The unlock codes we provide are manufacturer codes, which means that the manufacturers have built in methods to enter the codes.Will my current network carrier know if I unlocked my phone?
Although we cannot confirm this with certainty, they most likely do not know if your phone has been unlocked. Regardless, it would not be an issue as you have purchased the phone, which makes you the owner of the cell phone. You are free to use your unlocked cell phone however you please.Will my cell phone relock if I reset it to factory settings?
It is impossible to ‘relock’ a phone. Once a phone is unlocked, it cannot be relocked whether it be intentional or accidental.Can unlocking my phone damage it?
Unlocking a cell phone cannot damage the phone itself. Since they are manufacturer made codes, with manufacturer made instructions, it’s almost as if they were meant to be unlocked.Will the functions on my phone still work after I unlock it?
Yes. For 99% of phones, you will still be able to use your regular SMS, MMS and any other features the phone allows. For example, a BlackBerry will still retain the features of Internet service, e-mails, and BlackBerry Messenger. The one exception is for Sidekicks which tend to lose SMS and MMS capabilities.What are the payment methods?
You can pay securely using PayPal, VISA and Mastercard!Can I get a refund?
We offer 100% money back guarantee if our codes do not work! We will be happy to give you a refund within 7 days only if:
Your code says “Not Found”
You send us video proof of your handset showing that the code we gave you fails to unlock your device.
Note: Your order can not be canceled if it was already submitted and the processing has started!
- Why should I unlock my phone?
There are many benefits if you unlock your phone and the most important is that you will be able to use your device with any GSM network, worldwide. Also if your phone is unlocked, the resale value of your device can raise up to 100%!Is it safe to unlock my phone?
Yes, the unlocking process is 100% safe and secure. Using our solution there is NO risk of damaging your phone.Is legal to unlock my phone?
Yes, it is 100% completely legal if you own your device! The main reason why your phone is locked is because your network provider wants to keep you as a loyal customer. Once your device is unlocked you are free to use your phone with any provider!Do I need to unlock my phone again after updating it?
No, you will never have to input another unlock code, even if you update the firmware or OS!Can you unlock my phone if its not listed on your site?
Yes and no, it depends by some factors. Please feel free contact us a with your phone make, model and network it is locked to. As soon as possible we will get back to you to let you know if we have a solution for you!How do I receive the unlock code?
Your unlock code will be sent to you via email! Also you will receive the instructions on how to use it. Don’t worry it’s a very simple process, taking you less than 5 minutes!How fast will I get my unlock code?
The time needed to get the codes depends by the phone model, original country and network of your device. Please insert all the information into our order form and the system will display the time frame for your phone model.I paid for a code but I still have not received it. What to do?
We send you the unlock code. You should also check your email junk folder. If our email is not there, please contact us for support!I paid the code and I received the message "Not found" What does that mean?
Generally you get the message “Not Found” because you probably have given us the incorrect IMEI number or incorrect network. Please e-mail us to help you.
Note: If you provide us a wrong IMEI or network you will NOT be eligible for a refund!The code I received is not working. What do I do?
Our unlock codes works in 99.5% of cases. Please check first to see if you have followed our instructions correctly. Second, check if you have entered the code in correctly. If it’s still not working verify that you have given us the correct IMEI, make, model of your handset and network.
If all the information you sent us is corect, you have to send us a video proof displaying the phones IMEI number and unlock code sequence being punched in.Which networks can I use my unlocked mobile with?
An unlocked cell phone cannot necessarily be used on all worldwide networks. Most networks operate on GSM frequencies of 900 MHz or 1800 MHz. You will have to research the specifications of your phone to see if they are compatible with the GSM network you wish to use. If one of the GSM frequencies match, you should have no problems.How can I eliminate roaming fees by using an unlocked cell phone?
An unlocked cell phone combined with a prepaid international SIM card can and will eliminate your roaming fees guaranteed. You can purchase an international SIM card from any local mobile network store in your country of travel.